Shipping & Delivery

Kenya-wide delivery and Nairobi CBD pickup for all your wholesale import orders

Delivery Options

Nairobi CBD Pickup

Free

Collect your order from our office at Reli-Coop House, 1st Floor F71, Charles Rubia Lane, Nairobi CBD. Available Monday through Saturday, 9am to 5pm. You'll receive an SMS/WhatsApp notification when your order is ready for pickup.

Kenya-Wide Delivery

From KSh 300

We deliver to all major towns and cities across Kenya via trusted courier partners. Delivery costs are calculated at checkout based on your location and order size. Typical delivery time is 2-5 business days after your order is confirmed.

Delivery Timelines

Order TypeProcessingDeliveryTotal
Pay & Pick (in stock)Same dayImmediate pickupSame day
Pay & Pick (delivery)1-2 days2-5 business days3-7 days
Group Buy (MOQ)2-4 weeks (group filling)2-5 business days after arrival3-5 weeks

Order Tracking

Once your order ships, you'll receive a tracking number via email and SMS. Track your order anytime on our Order Tracking page.

Returns & Refunds

If you receive a damaged or incorrect item, contact us within 48 hours of delivery at sales@mustardimports.store or call +254 724 028971. We'll arrange a replacement or refund.

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Last updated: July 2026